JOIN OUR CREW
Join a team that empowers you to grow with flexible work arrangements, a military-friendly culture, and a strong commitment to your well-being. If you have experience in Salesforce architecture, solution design, or client management, we might be the perfect fit for you.
We’re looking for passionate individuals looking to make an impact in the nonprofit world with strong problem-solving skills and a proven ability to thrive in a collaborative environment. Sound like you? Read on!
WHO WE ARE
Curious
Collaborative
Transparent
Proactive
Authentic
“We’re all a little mad here” — Come as yourself! We’re interested in getting to know you, not a representative of you. We believe it’s our privilege to foster an environment in which individuals feel welcome to show up as themselves; creating an inclusive workplace where your unique qualities drive innovation.
Military-Friendly
WHERE YOU BELONG
We believe it’s a privilege to help people find roles in which they can thrive. By recognizing talent and supporting growth, we’re dedicated to helping individuals reach new heights. Join our talent pool today by signing up for Reserveforce—where over 90% of our crew members are hired from. As we continue to grow, we’re excited to expand our team. Below are some of the common roles we hire for.
Below are some of the common roles we hire for:
Crew Lead
The Crew Lead (CL) is responsible for ensuring client and crew accountability by staying updated on client cases, and proactively communicating with the team. The CL mentors crew members, shares best practices, and supports CSMs with complex cases. Additionally, the CL provides Salesforce expertise by designing solutions, leading discovery sessions, and delivering tailored training to clients. They also facilitate weekly updates with CSMs and attend leadership meetings. The CL plays a key role in guiding and supporting both the crew and clients.
Technical Admin
The Technical Admin (Tech) is responsible for performing basic Salesforce administration tasks such as user management, configuration, and building reports and dashboards. The Tech is proactive and can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, and designing best practice solutions. The Tech works closely with the Client Success Manager (CSM) and other team members, collaborating efficiently while meeting project deadlines and upholding a professional standard of work.
Client Success Manager
The Client Success Manager (CSM), is responsible for ensuring a seamless and positive experience for our clients. The CSM is the primary liaison between Client Cloudcare and the client, handling communication, managing project timelines, and ensuring tasks are executed with precision. By working closely with tech teams and project leads, the CSM oversees the progression of cases and makes sure all client expectations are met. The contributions of the CSM directly influences the success of each project, ensuring timely delivery and client satisfaction every step of the way.
Project Manager
The Project Manager (PM) is responsible for guiding the successful delivery of client projects, ensuring all objectives and timelines are met while delivering an exceptional client experience. The PM collaborates with the Client Success Manager (CSM), Tech Lead, and other team members to oversee cases, allocate tasks, and monitor progress. This role demands strong communication, proactive management of team capacity, and a focus on exceeding client expectations in both project and managed service contexts.
HOW WE WORK
Flexible
A large focus of ours is flexible work arrangements to prioritize work-life balance. We offer remote work and flexible arrangements to support our team, including military families facing frequent moves and transitions, even accommodating employees stationed overseas.
Autonomous
In short: we treat you like an adult. We understand that days look different from each other, seasons change, and life events can’t always be controlled. You have the autonomy to work when it works for you. We hire selectively and can therefore trust that work will get done.
Team-Based
Sure, tasks are delegated, and we often work asynchronously on facets of a project. But no one is an island. Our team environment fosters shared decision-making. We know that doing our best work requires collaboration—whether it’s brainstorming, problem-solving, or seeking support.
BENEFITS
Wellness & Support Services
- No-Cost Counseling Services: Access 3 free counseling sessions per year.
- Legal & Mediation Support: One complimentary consultation with an attorney + one mediation session per year.
- Caregiver Support: Assistance for caregivers navigating work and personal life.
- Virtual Classes: Community Online Academy
Full-Time Employee Benefits
- 401(k): Immediate vesting.
- Comprehensive Health Benefits: Medical, Dental, & Vision
- Healthcare FSA: Flexible Spending Account.
- Disability Benefits: Short-term & long-term.
- Adoption Assistance: Support for adopting families.
- Life & Accidental Death Insurance
- Voluntary Critical Illness & Accident Insurance
CREW WITH A CAUSE
Did you know that everyone on our crew supports military ombudsman? In 2020, our Founder developed an app called ‘Ombudsman Cloud Care’ to bring about a digital transformation to Navy Ombudsman. The app and the Ombudsman require ongoing assistance, which we have commited to as part of our company mission.
